Booking Terms & Conditions
These general terms and conditions apply between Rosemarie Oü and the person who either directly or via a third party enters into an agreement in accordance with the specifications of the confirmation (GUEST). The agreement may apply to a journey, the purchase of other products and services, or a combination of these (arrangements) for the following brands: CitySightseeing Tallinn, Hop On – Hop Off and City Sightseeing.
Official organiser: Rosemarie Oü, Pärnu mnt. 154, 11317 Tallinn, EstoniaVAT EE100185294. Hereafter named as CitySightseeing Tallinn.
As the official organiser, CitySightseeing Tallinn has a responsibility towards the GUEST for the rights this person acquires as a result of the agreement. The responsibility also applies to actions that are to be fulfilled by some party other than CitySightseeing Tallinn. Information in catalogues, brochures and on websites is binding on CitySightseeing Tallinn but may be changed before an agreement is reached, provided that a clear reservation on this point has been made and the GUEST is clearly informed about the change. CitySightseeing Tallinn accepts no liability for printing or proofing errors. As an organiser, CitySightseeing Tallinn a has an obligation to ensure:
- That the GUEST receives written confirmation of his/her booking and other essential documents
- That information is provided about means of payment and that the GUEST is also provided with information about other issues of significance for the arrangement.
- That the arrangement matches the description in the confirmation. CitySightseeing Tallinn is not responsible for promises that a third party may have made directly to the GUEST without CitySightseeing Tallinn’s knowledge and that CitySightseeing Tallinn did not know about or ought to have known about. In these General Booking Terms & Conditions: Departure – the point in time when the GUEST leaves the point of departure. Arrival – the point in time when the GUEST arrives and concludes their journey. On board – when the GUEST is on board an CitySightseeing Tallinn bus.
The booking is valid for both CitySightseeing Tallinn and the GUEST as soon as CitySightseeing Tallinn has confirmed the booking and the GUEST has paid the agreed booking charge within the stipulated time period.
We confirm the bookings via email to the email address provided.
The GUEST shall pay for the arrangement no later than the time specified in the confirmation.
- Booking a journey
For travel-only arrangements, the booking value is paid by card at the time of booking online.
- Package booking
For package travel arrangements, the booking value is paid by card at the time of booking online.
The GUEST can cancel online, or in writing to CitySightseeing Tallinn.
When booking combinations of arrangements that CitySightseeing Tallinn sells for a pre-set price (package), the GUEST is not able to cancel individual parts of the arrangement.
• CitySightseeing Tallinn will keep 100% of the booking value when ordered products are cancelled or changed one day or less before departure.
• The entire amount will be repaid in the case of cancellations no later than 24 hours before departure.
CitySightseeing Tallinn’s changes and the guest’s rights, etc
CitySightseeing Tallinn is allowed to change the terms and conditions for the arrangement, provided that the GUEST can be offered other equivalent services.
If the arrangement cannot be provided according to the confirmation and its terms & conditions, and CitySightseeing Tallinn is not able to offer the GUEST other equivalent services, the GUEST is entitled to withdraw from the agreement. The GUEST is also entitled to withdraw from the agreement if the terms & conditions are changed significantly to his/her disadvantage. In this case, CitySightseeing Tallinn must repay the entire amount that has been paid. The GUEST should report any problem that arises during the journey on board so that CitySightseeing Tallinn has a chance to rectify it. If the GUEST does not do so, he/she will lose the right to make a complaint about the problem. CitySightseeing Tallinn’s possible obligation to pay compensation will not apply if CitySightseeing Tallinn is able to show that the journey was not possible to undertake due to circumstances beyond the control of CitySightseeing Tallinn that CitySightseeing Tallinn could not reasonably be expected to have foreseen when entering into the agreement and the consequences of which CitySightseeing Tallinn could not reasonably have avoided or overcome.
The guest’s obligations
The GUEST must be aged 18 years or over in order to book/enter into an agreement with CitySightseeing Tallinn. The GUEST has a personal responsibility to observe the necessary formalities for the journey’s implementation. CitySightseeing Tallinn is entitled to terminate the agreement with immediate effect if the GUEST or someone in his/her party behaves in a disorderly manner and/or causes damage on board. In the event of any termination of the contract with immediate effect due to the above-mentioned reasons, CitySightseeing Tallinn will charge the GUEST an expenses fee equivalent to the damage caused.
Dogs and cats onboard
Dogs/cats are not allowed on sightseeing boats, trains and buses.
The GUEST should contact CitySightseeing Tallinn if they have a complaint.
War, natural disasters, strikes etc.
Both parties are entitled to withdraw from the agreement if the arrangement cannot be provided on the grounds of acts of war, natural disasters, labour market conflicts, long-term interruptions in the water or power supply, fire, or other similar major events that neither of the parties could have foreseen or influenced.